Expedia appoints opinions of customers pan Feefo

London (PRWEB UK) 19 February 2013

Right after a trial that saw buyer evaluations on Expedia (visible by means of the search outcomes on Google) an boost of over 4000% in just 14 days, on the internet travel agency in the globe named for Feefo feedback to them about their knowledge with their buyers Expedia.co.uk, Expedia.fr, Expedia.de Expedia.nl and internet sites.


use Feefo to collect customer feedback on the service they obtain from different European internet sites. The decision reflects the company’s commitment to customer information and leverage feedback to develop an even better experience for their clients. A key element of Expedias “travel philosophy People like

The immediacy

revisions will respond swiftly Expedia, respond and appropriate consumer troubles. Besides the advantages of consumer service, Expedia expects the agreement will also attract new customers, 83% of travelers (1) see critiques in their purchase decision, and Feefos partnership with Google enables them to create gold stars for results survey of its members, thereby increasing the website targeted traffic.

Stuart Newman, director of client expertise for Expedia EMEA stated Every single day, thousands of folks travel and book with Expedia. So locate a appropriate companion to provide a level of expertise and commitment to our buyers, which reflects these volumes has been a challenge for Expedia. Feefo The system is simple to use and very effective, with the return on investment is easy to see, even in such a short space of time.

Feefo buyer evaluation program guarantees 100% genuine assessments, only buyers who bought the goods and solutions your clients are invited to comment. During the day Expedias current trial, 14 the quality of your customers is 92% (nominal Expedia buyers who Outstanding / Great).

business travel on-line

is really quick and the capability to develop and anticipate buyer demands is critical to our continued success. The group shares Feefo Expedias immense belief all feedback gives valuable information to assistance company improvement in the visibility of the scale needed and instant to maintain a market place leader in buyer experience. Getting commented recorded for numerous years, we understand the importance of becoming able to assure 100% authentic assessments Feefo accomplished. Our good quality score of 92% is a accurate testament to our ongoing commitment to increase the consumer knowledge, and with Feefo, we will be able to construct on it more rapidly and faster in the future, mentioned Newman.

Despite the fact that this 1st phase focuses on four major European markets Expedias further roll-out for most of its territories is planned for the future.

Matt Eames, Director of Sales Feefo, stated: Our ratings and reviews provide have been adopted by the travel business, the hotel and the restaurant they want to hear and share the actual client data , no fake comments. We are delighted that Expedia worlds largest online travel, recognizes the benefits of our price-efficient, effective and eager to help kids and their customers make the most of revisions in the months and years to come.

Expedia will continue to gather evaluations about their experiences with their hotels existing technologies.

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Notes to editors

(1) ChannelAdvisor “Buying Habits Survey customers,” August 2010



Feefo is an evaluation system customers, with about 1,000 brands, a lot more than 100 are in the travel sector. Members say Feefo who your buyers are, so that only genuine votes and comments can be sent. With out moderation is enabled, except profanity, or members Feefo meet its commitment to buyer service, sharing their good and undesirable experiences with the planet.

45% of travelers and 54% of private company travelers have plans to travel based on the opinions and experiences of other people. (Google Insights consider).

deciding amongst two hotels, 65% of folks say they see a response from the administration would influence the booking at the hotel respond. (Forrester)

with stars in your Adword campaigns improve clickthrough prices averaged 17% (Google Q2 2012)

For a lot more data on Feefo and its solutions, please contact Matt Eames on 08456 800 320 or matt (at) feefo (dot) com

About Expedia

Expedia is the world’s top on the internet travel agent that delivers access to far more than 160,000 hotels in the world (like boutique hotels as well as hotel brands), a lot more than 400 airlines, as well as car rental and location experiences. By combining the selection of specialist tools to support refine these choices, Expedia assists travelers to find and generate the trip that ideal meets their individual requirements.

Expedia is component of Expedia, Inc. brand portfolio. The business gives shoppers a value in leisure and business trips, stimulating extra demand and direct bookings to travel suppliers, and gives advertisers the opportunity to reach a Public beneficial customers in the travel marketplace by Expedia Media Solutions. Expedia also powers bookings for some of the world’s top airlines and hotels, customer brands, web sites with higher site visitors and thousands of active affiliates by way of Expedia? Affiliate Network.

Expedia.co.uk, Expedia.fr and program Expedia.de Expedia.nl and its logo are registered trademarks or trademarks of Expedia, Inc. in the European Union and certain other jurisdictions. All other trademarks are the home of their respective owners. ? 2013 Expedia, Inc.

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